Utica College - Utica, NY

Porter Consulting conducted full foodservice master plan and formal Request for Proposal services for Utica College in 2003-2004. In Phase I, Master plan services included qualitative and quantitative market research (focus groups, personal interviews and a web-based campus-wide dining survey), analysis of existing conditions and development of a master plan in keeping with the University’s future needs and goals. Foodservice programmatic recommendations were short term and long term and addressed meal plans, concepts (branded, non-branded), operating hours, catering policies and operations, business systems, and potential renovations.

Upon completion of defining the recommended foodservice program, our firm began Phase II, contract negotiations with the incumbent. We successfully renegotiated the University’s foodservice contract with its existing foodservice contractor for the remaining year of its contract with the University prior to issuance of the formal RFP. During Phase III, Porter Consulting conducted a formal Request for Proposal process for the re-bid of Utica College’s campus wide foodservices. This encompassed development and issuance of the RFP through successful contract negotiation with the contractor awardee.