“PKC has exceeded our expectations by helping FSU become a very engaged campus. Their professionalism, expertise and partnership have been invaluable in the creation of an outstanding dining program at Ferris State University.”

Lori Helmer (Retired), Director of Dining Services, Ferris State University

“PKC identified the challenges with our dining program and developed creative solutions that our student leaders are excited about. One of the particularly outstanding aspects of working with you is that the result of this process provided us with a very detailed contract we can use on a daily basis to make sure that our contractor is meeting all terms of the agreement and providing the high quality of service our students and campus community deserves.”

Joanne Borfitz, Associate Vice President for Community Affairs & Auxiliary Services, Colgate University

“I have worked with David Porter on various projects over the last 20 years on different campuses including Mason and I have been very happy with the work that he and his staff have provided, At Mason, PKC’s work has included a campus-wide dining service master plan, development of a Dining Services RFP and assistance with writing, administering and negotiating the final contract with our foodservice provider. They also completed retail dining studies on our Prince William and Alexandria campuses.”

Mark Kraner, Executive Director, Campus Retail Operations, George Mason University

“As the University of Ottawa was extensively working on its master plan for the future development of the campus, we wanted to ensure that student-facing services such as food were not left behind, as this was an inherent part of future needs. We worked closely with David and the PKC team to shape the future vision of what our dining experience could/should be on our campus. This was a daunting task for all involved as this we knew would be an uphill battle. However, the insight that David and his team brought to our institution helped us convince a good portion of our partners and stakeholders that all-you-care-to eat dining was the way to go and would best serve the needs of our students. We opened our 24/7 Dining Hall in 2015 and have not looked back since then. Our optional meal plans have grown by 500%, satisfaction is at an all-time high of 90% and our students have responded positively to the physical space by scoring our facilities 94%. Our students are thrilled with the 24/7 Dining Commons and the food program that was put in place and how it has evolved over the years. Our experience with David and PKC was very transformational for uOttawa and we are very proud of what we have accomplished to date.”

Patrick Genest, Director, Food Services
University of Ottawa

“We are so grateful for the advice and guidance of the Porter Khouw Consulting team. They helped us evaluate our prior agreement, pointed out service problems that were impacting student satisfaction, and helped us achieve 24-7 anytime dining in Moody Towers dining commons – a concept the students had been asking about – by re-bidding our agreement. We are so pleased with the outcome! Porter Khouw Consulting has continued to be a great resource for us – helping us evaluate the implementation of 24-7 anytime dining in our new agreement and pointing out concerns so they can be addressed quickly. Porter Khouw is a great team to have on your side to be your advocates. It’s helpful to have the breadth of their knowledge at your disposal – providing insights about universities and colleagues you can call or visit for advice on new programs and services. We always felt taken care of by Carolyn, Shaun, and David and know that they will continue to be a partner in the success of our food service operation.”

Emily Messa, Associate Vice Chancellor and Associate Vice
President for Administration, University of Houston System

“A review of a campus foodservice program is a wonderful opportunity & a daunting task. Having the experience of PKC to supplement our institutional knowledge helped us evaluate and prioritize cutting-edge solutions, while having increased confidence in the process, decision making and outcomes,“ says Jenny Alexander, director of purchasing at Marquette University. “Their supplemental knowledge & timely responses to information requests and data analysis was instrumental in Marquette meeting deadlines and reaching goals. Marquette wouldn’t hesitate to use PKC again.”

Jenny Alexander, Director of Purchasing, Marquette University

“Working with Porter Khouw Consulting has been a positive force in helping us shape our business model. We look forward to working with you in the future.”

David May, Assistant Vice President, Business Affairs, University of New Hampshire

“Albin is a genius. Never have we worked on a project so complex with as few coordination issues and change orders.”

John Hoogakker, Director of Facilities, University of Richmond

“If you are looking for a top quality consulting firm to assist with selecting a new dining service provider, contact Porter Khouw, Inc. (PKC).  PKC will make the process seamless, assist with the RFP creation and spearhead the contract negotiation process.  Most of all, PKC will help you create the best dining program for your students and ensure that your University receives the best capital and financial return possible!”

Sheilah N. Faucette, Associate Vice President for Finance & Administration
Grambling State University

Podcasts

www.youtube.com/watch?v=R4ygo5v3BE4

Patrick Genest, University of Ottawa

www.youtube.com/watch?v=0kMUR1fddko

Louis Cambeletta, Liberty University

www.youtube.com/watch?v=qGZfYOJHwkI

Mark Kraner, George Mason University

TO TOP

THE PORTER PRINCIPLES

In the second edition of The Porter Principles, PKC CEO & President David Porter created a thought revolution. David provides additional intriguing insights and keen observations regarding the importance of unlocking the social architecture on campuses, the role it plays in guiding students and parents in the college search and the impact a socially-rich campus life can have on creating a stronger future for the younger generation.

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